- Introduction
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Customer Success objectives and challenges
- Pendo fundamentals
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Pendo overview
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Segments for grouping customers
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Top analytics tools for CS teams
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Guide inspiration
- Scale onboarding and education
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Onboarding users with guides
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Continuing education
- Reduce churn
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Account health assessment
- Gather feedback
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Gather feedback at scale
Pendo for Customer Success
Learn how Customer Success teams leverage Pendo to get the most out of their data.
Throughout this course, you'll be equipped with the knowledge and tools to leverage Pendo for key Customer Success use cases such as onboarding and continued education, reducing churn, and gathering customer sentiment, all with scalable and proactive methods.
The Pendo fundamentals section is a great place to get detailed information about reporting, segments, and general guide building. If you want to deepen your knowledge, we recommend taking Pendo for Web or Pendo for Mobile Apps course.
See real examples of guides that deploy the strategies to achieve the use cases mentioned above throughout every lesson of this course.
Learners will walk away with new ideas and inspiration of how to leverage Pendo for Customer Success goals.